Helpdesk

Where can I get BEETLE:BIT?

You can purchase online at www.cytron.io/p-beetlebit. 

Can schools purchase BEETLE:BIT offline or using government LO (Local Order)?

Yes, you can. Please email your enquiry or request for quotation to sales@cytron.io. 

How do I program the EDU:BIT?

The easiest way to start programming the EDU:BIT is using Microsoft's MakeCode editor, accessible via this URL: https://makecode.microbit.org. It is a block-based programming interface specially designed for kids and beginners to learn coding. MakeCode has option for switching to JavaScript or Python text-based programming interface too.

Can I use MakeCode Editor offline?
Yes, you can.
"MakeCode is an HTML5 web application that’s automatically cached locally (saved to your computer or device) when first viewed in your browser. After the web app has loaded you will have everything you need to continue working without an internet connection. If you decide to add an extension, it’s possible that you’ll again need to connect to the internet to allow the code in the new extension to compile."  - Source: https://makecode.microbit.org/offline.

Alternatively, you can download and install MakeCode Offline App.

Is the book available in soft copy?

Yes, you can download the pdf copy from the [ Download ] page. 

How long is the warranty?
1 year for manufacturing defects.
*The warranty does NOT cover wear and tear, and damages due to misuse, abuse or improper maintenance.

How to claim warranty?

Click [HERE] to report the product's failure or problem. This will lead you to our “Support, Warranty & Return” page. Fill in all the details and click “CONTINUE”.

Our technical team will contact you to troubleshoot and verify the problem. If the product is required to be returned, we will provide you with the warranty form. Fill in and return the warranty form together with the defective product. *Every product return must have the warranty form filled out in detail, or else it will not be processed.

It takes 7 working days to troubleshoot, repair and test the warranty product from the date of receipt.